--- title: "Membership, Billing & Cancellation | Pure Hormone Health" description: "Private-pay fees, concierge and essential care pricing, cancellation notice, and refund policy for Pure Hormone Health." lang: en json-ld: --- [![Pure Hormone Health](https://ignitersaas.com/objects/media/cbb1beb2-0a6b-4f7c-b457-7e729e17c534/cd375279-399f-4f37-bf3a-2d692bea0408/1789757186808-logo.png)](/) [Home](/)[About](/about) Services [FAQ](/faq)[Contact](/contact) [](https://www.instagram.com/purehormonehealth)[](https://www.facebook.com/purehormonehealth) [Book a Discovery Call](/contact) Our Services Physiologic, body-identical care delivered entirely by telehealth and titrated to your labs and symptoms. [View all services](/services) [ 01 ### Women's Health & BHRT Perimenopause, menopause and beyond with physiologic Bi-Est, progesterone and targeted androgens. ](/services/womens-health-bhrt)[ 02 ### Men's Health & TRT Testosterone optimization for andropause and low-T with rigorous cardiovascular monitoring. ](/services/mens-health-trt) [Home](/)[About](/about) Services [FAQ](/faq)[Contact](/contact) [](https://www.instagram.com/purehormonehealth)[](https://www.facebook.com/purehormonehealth) [Book a Discovery Call](/contact) ![](/assets/labs-wide-xaLAcP4E.jpg) Legal # Membership, Billing & Cancellation How our private-pay fees work, what each care track includes, and how to cancel a membership. Legal Center - [Privacy Policy](/legal/privacy-policy) - [Terms of Use](/legal/terms-of-use) - [Telehealth Consent](/legal/telehealth-consent) - [HIPAA Notice](/legal/hipaa-notice) - [Membership & Billing](/legal/membership-billing) - [Accessibility](/legal/accessibility) Never send health details through the website form. Clinical information belongs in our secure patient platform. [Book a Discovery Call](/contact) Last updated January 1, 2026 01 ## Nature of Fees Pure Hormone Health LLC is a private-pay telehealth practice. We do not bill insurance for membership or visit fees. Laboratory testing is billed separately by the laboratory or is an out-of-pocket cost, as explained before you order. Compounded hormone costs depend on the care track you choose. 02 ## Discovery Call The 15-minute discovery call is complimentary. It is used to confirm that we are licensed in your state and that the practice is an appropriate fit. It is not a medical visit and no prescription is issued on that call. 03 ## Concierge Membership Women's Concierge: $300 initial visit, then $250 per month. Men's Concierge: $250 initial visit, then $200 per month. The monthly fee includes clinician access by televisit and the compounded hormone prescription that is part of that track (Brite organic-oil formulations). It does not include 24-hour urine testing, extra laboratories, or medications that are not part of the agreed protocol. 04 ## Essential Track Essential care is $150 for the initial visit plus the cost of cream-base compounded hormones and laboratories. A telehealth follow-up is required at least every three months and is $50 per visit. 05 ## How to Cancel You may cancel a Concierge membership by written notice to the practice (email or patient portal) at least five business days before the next billing date. Access continues through the period already paid. We do not prorate a month that has already begun unless required by law. 06 ## What Is Not Refundable Completed visits are not refundable. Compounded prescriptions that have already been prepared or shipped cannot be returned or refunded. Laboratory fees charged by a third-party lab are not refunded by Pure Hormone Health. If we cannot legally care for you in your state, any membership charge taken in error will be refunded. 07 ## Failed Payments If a monthly payment fails, we will contact you and may pause new shipments until the account is current. Prescriptions already in process at the pharmacy follow that pharmacy's policy. ### Questions about this policy? Call 901-830-8439 or reach us through the contact page. Please keep health details out of written messages. [![Pure Hormone Health](https://ignitersaas.com/objects/media/cbb1beb2-0a6b-4f7c-b457-7e729e17c534/cd375279-399f-4f37-bf3a-2d692bea0408/1789757187433-logo-white.png)](/) A dedicated virtual telehealth practice providing clinician-directed, physiologic body-identical hormone care for women and men. - [901-830-8439](tel:9018308439) - Bartlett, Tennessee · Virtual telehealth practice · Licensed in Tennessee - 1028 Cresthaven Road, Suite 200 # 1148, Memphis, TN 38119 [](https://www.instagram.com/purehormonehealth)[](https://www.facebook.com/purehormonehealth) #### Explore - [Home](/) - [About](/about) - [Services](/services) - [FAQ](/faq) - [Contact](/contact) #### Services - [Women's Health & BHRT](/services/womens-health-bhrt) - [Men's Health & TRT](/services/mens-health-trt) #### Licensed In Tennessee Pure Hormone Health LLC is a virtual telehealth practice. Care is provided by Sue Piller, DNP, APRN-BC, after a scheduled video visit. Compounded bioidentical hormone prescriptions, when issued, are prepared by a separately licensed U.S. compounding pharmacy and shipped to the patient. Customized compounded preparations are not FDA-approved drug products. This website does not establish a patient–practitioner relationship and does not provide emergency care. If you have a medical emergency, call 911. **Compounded prescriptions are currently fulfilled by:** Designer Drug Labs, Chattanooga, TN, (888) 935-2930 · Belmar Pharma Solutions, Odessa, FL, 877-418-4692 · Olympia Pharmacy, Orlando, FL, (800) 991-9079 © 2026 Pure Hormone Health LLC. All rights reserved. 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