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    Telehealth Informed Consent

    What virtual care involves, its benefits and limitations, and what you are agreeing to as a patient.

    Last updated January 1, 2026

    01

    Nature of Telehealth

    Telehealth uses secure audio and video technology to deliver clinical care at a distance. Your visit may include history taking, review of laboratory data, prescription management, and clinical monitoring conducted remotely.

    02

    Benefits

    • Access to specialized hormone and metabolic care without travel
    • Efficient follow-up and dose titration between laboratory cycles
    • Continuity of care across licensed states
    03

    Limitations & Risks

    • Physical examination is limited; some conditions require in-person evaluation
    • Technology failures may delay or interrupt a visit
    • Rarely, transmitted information may be insufficient for clinical decision-making, requiring additional testing
    04

    Laboratory & Screening Requirements

    Comprehensive laboratory evaluation is required before therapy begins and at defined monitoring intervals. Age- and sex-appropriate screening — including baseline mammography for eligible female patients — is a condition of ongoing therapy.

    05

    Emergencies

    Telehealth is not appropriate for emergencies. If you experience chest pain, shortness of breath, stroke symptoms, severe bleeding, or thoughts of self-harm, call 911 immediately.

    06

    Your Consent

    By participating in a telehealth visit, you acknowledge that you understand the above, that you may withdraw consent at any time, and that your clinician may determine that in-person care is required.

    Questions about this policy?

    Call 901-830-8439 or reach us through the contact page. Please keep health details out of written messages.

    Pure Hormone Health

    A dedicated virtual telehealth practice providing clinician-directed, physiologic body-identical hormone care for women and men.

    • 901-830-8439
    • Bartlett, Tennessee · Virtual telehealth practice · Licensed in Tennessee
    • 1028 Cresthaven Road, Suite 200 # 1148, Memphis, TN 38119

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    Licensed In

    Tennessee

    Pure Hormone Health LLC is a virtual telehealth practice. Care is provided by Sue Piller, DNP, APRN-BC, after a scheduled video visit. Compounded bioidentical hormone prescriptions, when issued, are prepared by a separately licensed U.S. compounding pharmacy and shipped to the patient. Customized compounded preparations are not FDA-approved drug products. This website does not establish a patient–practitioner relationship and does not provide emergency care. If you have a medical emergency, call 911.

    Compounded prescriptions are currently fulfilled by: Designer Drug Labs, Chattanooga, TN, (888) 935-2930 · Belmar Pharma Solutions, Odessa, FL, 877-418-4692 · Olympia Pharmacy, Orlando, FL, (800) 991-9079